Cancellation policy

Purchase Options Cancellation Policy for Mijohair.com

At Mijohair.com, we strive to provide excellent customer service and flexibility when it comes to our purchase options. We understand that circumstances may change, and you may need to cancel an order. Below is our cancellation policy for different purchase options:

1. Standard Orders:

   • Cancellation Deadline: You can cancel a standard order any time before it is shipped from our warehouse.
   • Cancellation Process: To cancel a standard order, please contact our customer service team via email at hola@mijohair.com. Please provide your order details (order number, items) for quick processing.
   • Refund Policy: Upon successful cancellation of a standard order, we will issue a full refund to your original payment method.

2. 1. Pre-Orders:

      • Cancellation Deadline: Pre-orders can be canceled any time before the pre-order item is shipped.
      • Cancellation Process: To cancel a pre-order, please reach out to our customer service team via email or phone, mentioning your pre-order details.
      • Refund Policy: We will refund the pre-order amount in full to your original payment method upon cancellation.

   2. Subscription Orders:

      • Cancellation Deadline: Subscription orders can be canceled before the next billing cycle.
      • Cancellation Process: You can manage and cancel your subscription directly from your account on our website. Alternatively, contact our customer service for assistance.
      • Refund Policy: For subscription orders, we will stop future charges upon cancellation. Refunds for already processed subscription orders may be subject to our standard refund policy.

   3. Custom Orders:

      • Cancellation Deadline: Custom orders can be canceled within 24 hours of placing the order.
      • Cancellation Process: Contact our customer service team immediately after placing the custom order to initiate cancellation.
      • Refund Policy: Refunds for custom orders will be subject to a review process and may be subject to a restocking fee if production has begun.

    

   Important Notes:

   • Refunds typically take 3-5 business days to process and reflect in your account.
   • Once an order has been shipped, it cannot be canceled. You may return the order according to our return policy.
   • Mijohair.com reserves the right to refuse or cancel any order for any reason, including if the ordered item is out of stock or if there is suspicion of fraudulent activity.

   For further assistance or inquiries regarding cancellations and refunds, please don't hesitate to contact our customer service team. We're here to help!

   Contact Information: Email: hola@mijohair.com

   This policy is effective as of 2024 and is subject to change. Please refer to our website or contact us directly for the most current policy information.