Shipping policy

Shipping Policy

Thank you for shopping at MijoHair.com. We are committed to providing you with the best possible shopping experience, including fast and reliable shipping.

Order Processing Time:

  • Because each order is made-to-order, orders are processed within 1 - 3 business days and shipped within 3 - 5 days (Monday to Friday), excluding holidays.  Custom orders may take an additional 1 to 2 business days to ship.
  • Orders placed on weekends or holidays will be processed on the next business day.
  • Processing time may be extended during peak seasons or promotional periods.

Shipping Rates and Delivery Estimates:

  • Shipping charges for your order will be calculated and displayed at checkout.
  • We offer various shipping options such as standard shipping, expedited shipping, and international shipping (where applicable).
  • Delivery estimates will be provided at checkout based on your location and the selected shipping method.

Shipping Locations:

  • We currently ship to addresses within the United States destinations.
  • Please note that we do not ship to P.O. boxes.

Order Tracking:

  • Once your order has shipped, you will receive a shipping confirmation email with tracking information.
  • You can track your order using the provided tracking number on our website or through the courier's website.

Shipping Carriers:

  • We partner with reputable carriers such as USPS, FedEx, and UPS to ensure timely delivery of your orders.

International Shipping:

  • We currently do not ship to international locations.

Shipping Delays:

  • MijoHair.com is not responsible for shipping delays caused by factors outside of our control, such as severe weather, natural disasters, or carrier delays.

Order Modifications/Cancellations:

  • If you need to modify or cancel your order, please contact us immediately. Once an order has been processed and shipped, we are unable to make changes.

Lost or Damaged Packages:

  • In the rare event that your package is lost or damaged in transit, please contact our customer support team at hola@mijohair.com for assistance. We will work with the carrier to resolve the issue promptly.

Returns Due to Shipping Issues:

  • If your order is returned to us due to an incorrect address or delivery issues, we will contact you to arrange reshipment. Additional shipping charges may apply.

Contact Us:

  • If you have any questions about our Shipping Policy, please contact us at hola@mijohair.com.

By placing an order with MijoHair.com, you agree to our Shipping Policy and Terms of Service outlined on our website. We strive to provide excellent customer service and ensure that your orders reach you in a timely manner. Thank you for choosing MijoHair.com for your hair care needs!